Everything you need to know.
And a few things you haven't thought to ask.

Mya is an AI concierge for vacation rental homes. She answers your guests around the clock, knows your specific home because you taught her, sends repairs to the right person the way you've chosen, and keeps you informed. You keep the decisions, the money and the relationship with your guests.

There are two parts. First, getting to know Concierge: on our Book a Demo page there's a short video tour of the whole platform. Then book a 30-minute demo with our team. They'll set up your account with you, free of charge, so you can talk to Mya and ask anything about setup. Second, setting up your home. You don't pay anything until you set up your first property and connect it to your booking platform. Until then, just talk to Mya. She walks you through every step of getting your home ready for your guests. She's your guide from day one.

Only after you teach her, and teaching is a conversation. Walk your home and talk her through it: the tricky door, where the beach chairs live, the restaurants you send people to. She writes it down. The walkthrough takes 90 minutes at most, and nobody from Concierge needs to visit.

No. You talk to her, and she walks you through each step. In the app you can ask Mya how to do anything, on any page, and she'll explain it. We call it talking to your software.

Set up in 3 days, guided by Mya. The walkthrough takes 90 minutes at most, and nobody from Concierge needs to visit. Not live within 15 days? Your $249 back. 15-day Readiness Guarantee.

Yes. Every home has its own Mya running, so a question at one home and a question at another are handled at the same time. Each home is taught once, and she never mixes one home up with another.

Mya is available 24/7, and she answers in seconds. Every home has its own Mya running, so guests never wait in a queue.

Each home has a private guest page. Guests can talk to Mya out loud or type to her, whichever they prefer.

Mya speaks more than 20 languages, including Spanish, Italian, French and German. Guests just talk or type to her in their own language.

If a guest asks, she always tells them she's an AI assistant. She's warm and natural, but she never pretends to be a person.

She won't guess; she'd rather check and get it right. Questions she couldn't answer come back to you, so you can teach her once and she knows it from then on.

Yours. You tell her your own favorites, the places you'd send your own family, and she passes them on to every guest who asks, as if you were standing there. She recommends and informs; she doesn't make reservations for guests.

The guest tells Mya. She logs it, and it goes to the right person the way you've set that kind of job: your vendor, your Local Concierge, logged for you, or ask you first. Urgent problems go straight to your assigned vendor.

Never. You assign a vendor for each kind of job, with a backup, and she contacts only the people you've assigned. She doesn't negotiate or approve spending on her own. You stay in charge of who works on your home.

Your person on the ground: someone who can go to the house when it needs a human, for a lockout, a delivery or checking something in person. Mya can't walk into a home, so she sends the person who can, with the details already gathered. If you handle things yourself, you can be your own Local Concierge.

3% of booking subtotal. Booking subtotal is the nightly accommodation charge times the number of nights; it excludes cleaning fees, admin/service fees and taxes. One rate for every home, whatever its size, with no step-up and no monthly platform fee. Owners of 20 or more properties pay 2% of booking subtotal on every home.

$249 one-time per business, which includes your first home. It's charged when you first connect a booking platform. Each additional home is $79 one-time, charged when that home is connected.

Setup is an easy three-day process, guided by Mya, or you can do it all in one day. And if Mya isn't ready to go live within 15 days of your setup fee, your $249 is refunded in full. The $79 fees for additional homes are non-refundable.

At activation: the first booking Mya manages. A home that's set up but not yet live bills nothing.

200 conversations a month per home included. Teaching her doesn't count, and nothing counts until your home is live. Additional usage: $0.15 per minute.

No. She works for you; she doesn't become your manager. She's the part that answers at 2am and fields the same questions every check-in. You keep the decisions, the money and your guests.

Your information is kept separate for each business and is reachable only by people you've authorized. It isn't pooled with other clients and doesn't train anyone else's agent. What Mya learns about your home belongs to you.

No. Your listing stays yours, wherever it lives. Mya learns your home so she can look after your guests once they book.

Our Exit Agent can help you understand it. Upload the agreement and she reads it back: the exit date, the notice period and existing-booking clauses that are easy to miss. Then she drafts the cancellation letter. It reports what your agreement says; it isn't legal advice.